diff --git a/lib/cash-out/cash-out-tx.js b/lib/cash-out/cash-out-tx.js
index 34077546..c7236b91 100644
--- a/lib/cash-out/cash-out-tx.js
+++ b/lib/cash-out/cash-out-tx.js
@@ -137,9 +137,15 @@ function getWalletScore (tx, pi) {
             dispense: true
           })
       })
+      .catch(() => _.assign(tx, {
+        walletScore: 10,
+        error: 'Ciphertrace services not available',
+        errorCode: 'operatorCancel',
+        dispense: true
+      }))
   }
 
-  if (tx.status !== 'notSeen' && !_.isNil(tx.walletScore)) {
+  if (_.includes(tx.status, statuses) && !_.isNil(tx.walletScore)) {
     return pi.isValidWalletScore(tx.walletScore)
       .then(isValid => isValid ? tx : _.assign(tx, {
         error: 'Ciphertrace score is above defined threshold',