diff --git a/lib/loyalty.js b/lib/loyalty.js
index 9c9a8ce5..d4f9480d 100644
--- a/lib/loyalty.js
+++ b/lib/loyalty.js
@@ -38,7 +38,7 @@ function getAvailableIndividualDiscounts () {
 }
 
 function getCustomerIndividualDiscounts (customerId) {
-  const sql = `SELECT * FROM individual_discounts WHERE customer_id=$1 LIMIT 1`
+  const sql = `SELECT * FROM individual_discounts WHERE customer_id=$1 AND soft_deleted=false LIMIT 1`
   return db.oneOrNone(sql, [customerId]).then(res => {
     if (!_.isNil(res)) {
       return {